Management

-Manage a team of up to 17 employees.
-Create/manage schedule.
-Recruit, train, and/or terminate staff.
-Manage timecards in Automatic Data Processing (ADP).
-Generate SOAR leads for the district's sales department.
-Manage housekeeping data in Hotel Effectiveness.
-Address guest issues, complaints, surveys, and compliments via Medallia (online) and in person.
-Implement organizational systems to build a stronger team and to improve workflow.
-Participate in meetings with area managers as well as with district and regional managers via Outlook Teams.
-Regularly maintain hotel property of 114 rooms including repair and/or other maintenance and inspections.
-Manage purchasing, invoicing, inventory, storage, and labeling of supplies such as linens and chemicals.
-Manage statistical and financial records.
-Manage budgets.
-Possess strong interpersonal skills and confidence working with people with a wide range of backgrounds.
-Create, manage, and check off work orders.
-Steer team towards goals and maintain staff's focus.

-Think on my feet and solve problems effectively.
-Possess strong communication skills.
-Give clear and concise direction and make key decisions.
-Manage Corporate Lodging Consultants (CLC Lodging) reservations.
-Be personable and address costumer concerns.
-Create a pleasant and memorable stay for guests.
-Manage online and phone reservations.
-Inspect rooms and accommodations as per Extended Stay America's standards.
-Provide concierge service assisting guests with restaurant recommendations and reservations, wine tours, hot air ballooning, helicopter tours, and beach and recreational recommendations.
-Pay attention to details.
-Ensure policies and procedures are followed by staff and guests.
-Ensure the safety of staff and guests.
-Ensure compliance with fire, health, and safety legislation and licensing laws.
-Promote/market Extended Stay America in ways that generate new business and improve reputation.
-Manage staff in a multilingual environment. 

What Great Managers Do
www.hbr.org

The future of the hospitality industry: A look ahead
www.mews.com